Help Center
Frequently Asked Questions
How do I list what I'm cooking?
Open the app and go to the Cook Hub — there's no separate cook app. Add your dish with photos, price and preparation time, then publish. Your kitchen has to be verified first; see 'How we verify' for what that involves.
Why does my order have a 'ready by' time?
Because home food is cooked after you order it, not kept warm in advance. Every item carries its own preparation time, and the app shows you the made-fresh window before you pay.
What if I have dietary restrictions?
Set your dietary preferences in your profile, and message the cook directly through in-app chat before ordering. Cooks must list ingredients and allergens. For anything a fixed menu can't cover, use a custom request — nearby kitchens will quote for it.
Can I cancel an order?
You can cancel before the cook starts preparation. Refunds on failure or cancellation are processed instantly. Check the refund policy for specific timings.
Can I pause my subscription?
Yes. Skip any day and that day's value stays in your subscription escrow rather than being spent — it's drawn down one day at a time, only as food is delivered.
How do I contact support?
You can reach us via email at support@shisca.in or call us at +91 7032878804 during business hours (9 AM - 6 PM).
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