Safety
Safety starts before a kitchen is even listed.
Every kitchen clears identity checks, FSSAI licensing and a video-call inspection before it becomes visible — and is re-verified every month. These are the standards we hold to after that.
What we check, so you don't have to
- Every kitchen confirmed on a video call as a genuine home kitchen
- Aadhaar identity verification through Digilocker, with OCR checks
- FSSAI licensing assistance, and licences kept on file
- Monthly re-verification — the badge is not permanent
- Masked phone calls through Exotel, so numbers stay private
- Call recording available for dispute resolution
Food safety — for cooks
- Maintain a clean kitchen and cooking utensils
- Use fresh ingredients only — cook after the order, not before
- Store and transport food at proper temperatures
- Label all allergens clearly
- Package in clean, sealed containers
- Honour the prep time and ready-by window you committed to
Food safety — for customers
- Check the food on receipt
- Tell your cook about allergies before ordering, via in-app chat
- Consume fresh food fresh
- Report any quality issue immediately through the app
- Store anything you keep for later properly
Remember
Food safety is a shared responsibility. If something looks wrong, report it in the app rather than risking it — we can resolve disputes using order history and call recordings, and refunds are processed instantly.
Get Shisca
Real home food, or a real income from your own kitchen. Same app, either way.
Service available in Hyderabad now — we'll expand to other cities in the future.